Consider these questions:
| (a) |
As moderator, do you let a prominent figure put forward an
ill-formatted message in an electronic discussion, making her look less
than competent, or, do you correct it (and this editing is apparent from
the format of the message the subscribers receive), confirming that there
was something wrong in the first place? |
| (b) |
Again as moderator, do you let a colleague incite a
flamefest, when you suspect that the recipient will not handle it well?
Do you support the free speech rights of the poster, or protect the
recipient? |
| (c) |
As a moderator/researcher, youre interested in electronic
behavioral issues that you know will upset, incite, or otherwise disturb
participants. Do you uphold the principle of informed consent before you
examine their public archive of discussions, or, do you treat the archive
as a public document and proceed? |
| (d) |
As a participant, or a moderator, what do you do about a
poster who insists on responding, with one-line responses that make no
apparent sense, to everything that is posted to the list? How do you
balance his free speech rights with the rights of the student (a presumed
right) not to be harassed? |
Electronic discussion groups have grown from a novelty just five years ago
to an essential way of doing business and participating in ones electronic
life. But this authors recent assumption of moderating a listserv has
presented several dilemmas for which there was no easy solution. The
moderator of a listserv has a tremendous power for good and for evil: she
can in extreme cases deny to an individual the right to be a part of the
electronic community, electronically silencing them. The purpose of this
paper is to investigate some of the ethical issues involved in guiding and
moderating the behavior of participants in the use of electronic
discussion groups (EDGs).
Electronic discussion groups based on software such as listserv,
majordomo, listproc and mailbase number about 85,000 (Liszt) and are
increasing by five or six each day (New List). They enable people to talk
about every subject imaginable, scholarly to frivolous, and are readily
accessible by electronic mail. They are used to support conference
planning and research projects, exchange the latest news and research
reports, supplement (and even take the place of) classroom learning,
manage an organization, and any other use to which two people can think
of. The technology is quite simple and straightforward: at the heart of
the software is a simple mail reflector. A message is sent to an
administrative address, copies of which are then sent on to individuals
who have signed up to receive such messages.
(USENET news groups are not discussed here: they are also EDGs, but have
different problems because of the way participants use them, the way they
are established, and archived.)
The person in charge of an EDG is sometimes known as the owner,
administrator, or moderator. While these are sometimes used
interchangeably, there is a range of activities involved. At the simplest
level, the owner simply has set up the mechanics of the discussion, and
may exert no control over who may join, who may post to the group, or what
is said. The welcome message may be minimal, non-existent, or the standard
one offered by the software. Various controls are possible, such as
restricting postings to those who have joined the list, instituting
various restrictions on who may join, and governing what is said.
Regarding content, we see a continuum from simple approval of messages to
a heavily edited document that resembles a scholarly journal. As more
controls are placed on the group, more ethical concerns arise.
These types of editorial controls are not unknown in the print world: an
editor of a journal, for example, will change copy, and must consider when
joint-authorship or some other attribution would be appropriate given the
amount of effort placed on the article. And, in fact, some EDGs, as do
introductions to newspaper Letter to the Editor columns, state up front
that messages may be edited for brevity, clarity, and so forth. One key
difference is that, depending upon how the software is set up, the fact
that editing has been done may be readily apparent (tho not exactly what
has changed). And, the participant has a ready forum in which to complain
loudly about those changes.
Each EDG is different, and has reached different decisions based upon its
purpose and its readership. In ADV-HTML, for example, only questions,
administrative notes and summaries are permitted, and if an individual
posting a question does not post a summary of answers received in a
reasonable amount of time, the moderator removes the offending individual
from the group. While extreme, this does result in a focused discussion
and a very useful archive. In other problem-solving groups, answers to
many questions do not go into the archive.
The behavioral issues raised in participating in EGDs range in a continuum
from violations of etiquette and good manners to unethical and illegal
practices. For example, almost every EDG (unless moderated) receives
mis-directed administrative messages from time to time, and tends to go
off-track on occasion. Further, the practice of forwarding copyrighted
information is not uncommon. Privacy is at times violated, inadvertently
many times. Privacy however becomes a much larger issue when considering
the research use of the archives of these groups. This issue is
particularly thorny: Kidder makes a distinction between "right vs.
right" decisions (ethical dilemmas) and "right vs. wrong" decisions
(moral temptations). According to this distinction, the practice of
copyright violation becomes a moral temptation (besides illegal) rather
than an unethical practice as it is often presented or interpreted.
The nature and degree of punishment for infractions also varies from a
polite off-line warning to dismissal from the group, and the punishment
for a single infraction will vary across EDGs. Misdirecting a message
will yield dismissal in one, for example, and a corrective message
off-list in another.
Does it make sense to talk about ethical issues regarding EDGs? Applied
ethics traditionally is used to interpret and understand broad social
issues such as animal rights and abortion (Applied Ethics). Computer
ethics, emerging as a discipline of its own and becoming, in its "second
generation", information ethics (Rogerson) concerns the analysis and
understanding of issues affected by or generated by computing and its
practices. Again, broad social issues such as privacy are of primary
concern. However, these broad social issues are not only on the social
policy agenda, they are on the daily agenda of people simply trying to "do
the right thing" in life (Kidder, MacDonald) or in scholarly research
(Thomas). Are we dealing with moral issues or ethical ones? Thomas
(Introduction), asserts that "Ethics refers to the character or conscience
of a person in relation to a group, and morality refers to the value
system of a group in relation to the individual." (p108) Because we are
dealing with the relationship of a person to a group, we will argue that
in part, we are talking about ethical issues.
MacDonald (1995) suggests that decisions of moral importance can be
indicated by "conflicts between two or more values or ideals." Some of
the values that can come into conflict in EDGs include
- privacy vs. sharing information
- respect for the individual vs. concern for the archive
- free speech vs. respect for others
- respect for bandwidth vs. free speech
Thus, we will argue that indeed there are ethical concerns in working in
and understanding EDGs.
According to informal interviews with list owners (and this authors
experience), guidelines for proper list participating are set out either
as explicit guides for behavior, or incorporated into welcome messages.
They may be accessed on the web or received upon subscribing to the
discussion group. This paper will report on the examination of such
messages and web pages for the approximately 50 new EDGs (NEWLIST
archives) in the biomedical sciences since July 1 of 1997. These EDGs are
primarily patient-oriented, a few are physician-oriented. The examination
will be a textual analysis of the types of behaviors addressed, classed
according to the definitions given above for manners, ethical and illegal
behavior. They will also be analyzed for concerns for specific issues
such as privacy, defamation and libel, and intellectual property. They
will be compared with selected non-biomedical guides which are known to be
extensive. When appropriate, interviews will be conducted with the
listowners to understand the development of the guide.
Particular attention will be paid to the issue of privacy and the degree
to which a public list is deemed private information. For example, the
new CFS-20s list, which is publicly accessible, is in its Rules deemed a
private list for discussion by young people with CFIDS/CFS/ME, and
research using the list is prohibited. The new PREMIE-L, for parents of
prematurely born children, does not. However, it does advise not posting
more than 2-3 messages a day unless absolutely necessary. In the analysis
we will discuss the issue of perceived privacy and its relationship t
public archives.
It is expected that most of the directives will be rule-deontological,
that is, specific directions regarding what is to be done or not done, and
fewer will be act-deontological, that is, espousing a principle of
behavior. It is expected that few will take a consequentialist or
teleological position. That is, they are not expected to present a
situation in which a decisions is to be made regarding the consequences of
the act under discussion. (Thomas, Introduction).
References
Applied Ethics. The Internet Encyclopedia of Philosophy.
(Accessed 22 July
1998)
Liszt, the Mailing List Directory. (Accessed
22 July 1998)
NEW-LIST@HYPATIA.CS.WISC.EDU. [listserv]. Archive of pre 1 July 1998
postings at
(Accessed 22 July 1998)
Kidder, Rushworth M. How Good People Make Tough Choices. New York:
William Morrow, 1995. (Accessed 22 July 1998)
MacDonald, Chris. A Guide to Moral Decision Making. October 19, 1995.
(Accessed
22 July 1998)
Thomas, Jim. The Ethics of Fair Practices for Collecting Social Science
Data in Cyberspace. Special Section. The Information Society 12, no.2
(1996): 103-201.
Thomas, Jim. Introduction. The Ethics of Fair Practices for Collecting
Social Science Data in Cyberspace. Special Section. The Information
Society 12, no.2 (1996): 103-117.